ICS

Quick card

The first thirty minutes of command, and what to fill as it grows.

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First thirty minutes

#Item
1Take command out loud: your name, the time, the incident name, the channel. Open your activity log.
2Size up: what happened, what is affected, what is still happening, what is unknown.
3Set up to three objectives, each with a measure and a time.
4Name an Operations lead and hand the technical work to them. Stay off the keyboard.
5Open a command bridge and an out-of-band channel. Treat email, chat and identity as visible to the attacker until scoping shows otherwise.
6Decide the incident type, 5 to 1, and fill the positions it calls for.
7Tell counsel if personal data, regulators, law enforcement, extortion or insurance may be involved.
8Set the time of the first briefing and the first executive update.
9Write the incident briefing (ICS 201) before the first briefing.
10Check hours: who has been awake since when, and who relieves them.

Positions by incident type

TypeFill
5Incident commander, often the analyst who found it
4The core three: IC, Communications lead, Operations lead
3IC, Operations, Planning, Communications, Liaison, with Legal advising. Safety once shifts run long
2All Command and General Staff. Unified command if another party holds authority. Crisis team (EOC) active
1All positions, deputies for key roles, unified command with outside authorities. Crisis team, executive group and joint information system active

Each operational period

  1. Objectives meeting
  2. Tactics meeting
  3. Planning meeting
  4. IAP approved by the IC
  5. Operations briefing, and the period starts
  6. Execute and assess, with status to Planning
  7. Executive updates at the times the IAP sets

Rules at every size

  • One incident commander, named out loud.
  • One boss per responder for the length of the incident.
  • Three to seven people per supervisor. Split the work at seven.
  • Written objectives before tactics.
  • One voice to executives and the public, through the Public Information Officer.
  • Every update answers: what is affected, how bad, what to do now, and when it will be fixed or the next update is due.
  • Handover by briefing, announced to everyone, logged with the time.
  • Nobody joins the response without an assignment.
Adapted from the National Incident Management System, Third Edition (FEMA, 2017). Cyber adaptation, examples and templates by Habib Tora, licensed under CC BY 4.0. Not published by, endorsed by, or affiliated with FEMA or the Department of Homeland Security. Structure after Google's SRE Incident Management Guide. Companion to PIVTR-D.