Quick card
The first thirty minutes of command, and what to fill as it grows.
First thirty minutes
| # | Item |
|---|
| 1 | Take command out loud: your name, the time, the incident name, the channel. Open your activity log. |
| 2 | Size up: what happened, what is affected, what is still happening, what is unknown. |
| 3 | Set up to three objectives, each with a measure and a time. |
| 4 | Name an Operations lead and hand the technical work to them. Stay off the keyboard. |
| 5 | Open a command bridge and an out-of-band channel. Treat email, chat and identity as visible to the attacker until scoping shows otherwise. |
| 6 | Decide the incident type, 5 to 1, and fill the positions it calls for. |
| 7 | Tell counsel if personal data, regulators, law enforcement, extortion or insurance may be involved. |
| 8 | Set the time of the first briefing and the first executive update. |
| 9 | Write the incident briefing (ICS 201) before the first briefing. |
| 10 | Check hours: who has been awake since when, and who relieves them. |
Positions by incident type
| Type | Fill |
|---|
| 5 | Incident commander, often the analyst who found it |
| 4 | The core three: IC, Communications lead, Operations lead |
| 3 | IC, Operations, Planning, Communications, Liaison, with Legal advising. Safety once shifts run long |
| 2 | All Command and General Staff. Unified command if another party holds authority. Crisis team (EOC) active |
| 1 | All positions, deputies for key roles, unified command with outside authorities. Crisis team, executive group and joint information system active |
Each operational period
- Objectives meeting
- Tactics meeting
- Planning meeting
- IAP approved by the IC
- Operations briefing, and the period starts
- Execute and assess, with status to Planning
- Executive updates at the times the IAP sets
Rules at every size
- One incident commander, named out loud.
- One boss per responder for the length of the incident.
- Three to seven people per supervisor. Split the work at seven.
- Written objectives before tactics.
- One voice to executives and the public, through the Public Information Officer.
- Every update answers: what is affected, how bad, what to do now, and when it will be fixed or the next update is due.
- Handover by briefing, announced to everyone, logged with the time.
- Nobody joins the response without an assignment.